Hotel Trivia: Phones Have Been Ringing Off The Hook With Cancellation Calls Affected by COVID-19

Once the number of COVID-19 cases escalated sharply, gatherings started to be banned and hotels repeatedly received the worst kind…

Once the number of COVID-19 cases escalated sharply, gatherings started to be banned and hotels repeatedly received the worst kind of calls: cancellations. For the first several weeks of the COVID-19 outbreak, the phones were ringing off the hook at my hotel. That was also true at many other establishments.

Everyone was getting cancellation calls for stays that ranged from only a few days in advance to those in late summer. Occupancy dropped like a stone overnight. The managers and owners of many hotels are now terrified that, at best, they will break even for the year. But that’s the rosy case and very unlikely to happen.

Hotel Trivia: Phones Have Been Ringing Off The Hook With Cancellation Calls Affected by COVID-19
Hotel Trivia: Phones Have Been Ringing Off The Hook With Cancellation Calls Affected by COVID-19

Many hotel employees are slightly traumatized at this point. Some have reached a point of weary resignation, knowing that most remaining calls will still be cancellations. We’re all just hoping that our hotels don’t have to close permanently and that we don’t have to look for new jobs.

There is also the worry of having your hours cut. Although the US Congress passed a stimulus package to help with unemployment benefits during the coronavirus pandemic, it can still be difficult to apply for and receive the money in a timely manner.

What do you do while you’re waiting? Very few places are hiring, especially part-time workers.

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