You will get some chatty guests at a hotel, but most people just want to do their business and get on their way. However, the pandemic has changed all that. Customers and employees alike regularly commiserate about the virus.
In fact, regular guests who were never chatty are now talking much more. This virus has scared many of us. By discussing what’s going on, we have that human connection that can comfort some people and make them feel better.
Depending on the individual hotel employee, this can be either cathartic or stressful. Some like the chance to talk about the pandemic. Others are already hearing enough about it on the news and at work. These employees just wish they could forget about the virus for a few minutes.
Unfortunately, when you work in customer service, it is part of your job to chat people up and be sympathetic—even if you wish you could just ask them to please stop talking about the pandemic. You are already stressed out enough over it.
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